Question: "How do I know you have fixed my leak? I have been back to the dealership three times, and they have always charged me for something, but my car is still full of water."
Answer: If you use our services, we will dry your car and if it stays dry, then we have fixed your leak! About every one in ten comes back because it's still leaking, I'm afraid that's the nature of the business. If it does, then either our repair didn't work or you have more than one leak. So we will check our work and if we were at fault we'll put it right.
When we do the inspection, we check all the known problems on a car, plus all the obvious possibilities. This usually gets us to at least one leak, and if not we keep looking. We guarantee we find at least one. But once we find one, we don't keep looking unless there's something to indicate we should. It's a bit like when you lose your keys, once you find them, you don't start pulling up the floor boards looking for more. Time is money, and we have to draw the line somewhere, otherwise we could be there for days looking for leaks that don't exist.
So there is a bit of trial and error involved. If you are one of those one-in-ten people that comes back with a second leak, we don't have to start from scratch as we have already checked the usual points of entry, and we will dry your car for free.
We don't like to see you coming back disappointed, so we try to get it right first time.
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