Doesn't the small print mean the guarantee is worthless?
If everybody were all out to get you, then there is probably things written in the small print to 'have you over'.
However, the various coating companies guard their reputations jealously, and they very much want you to be satisfied with their products.
Over the last 30 years, we have done guarantee work for a number of major suppliers. When they received a complaint, which was almost always due to incorrect application, then their approach was just to get the car to us and ensure the customer got what they paid for.
In other words, they would honour the guarantee, with no quibbles. For the most part, they rarely even asked us what we thought had gone wrong. (Generally, we found that no sealant had ever been applied, probably because there had been a mix-up at the dealership and the wrong car had been done).
As for all the small print, that is there because there are bad people in the world. We are sure this doesn't apply to you, dear reader, but there are people who will look for, and exploit, any weakness in the guarantee.
Some of you may remember, many years ago, Jasper Carrot did a sketch about Australian insurance claims. I was never sure they were genuine, but having seen some real insurance claims, excuses offered to lease companies, other claims against guarantees, it would not surprise me. And so some of the small print is there in order to deal with the person who thought washing their car by driving it into the sea and scrubbing it with a wire brush was a good idea.
We offer our own guarantee, as we have complete confidence in these products, and because we know that very few people ever bother to send off and register the manufacturer's warranty, and because we believe in transferable guarantees, so that the guarantee stays with the car, not the owner. So you don't actually have to worry about the small print. If we sell you a 5-year product, we mean it.
Written by Danny Argent. Last updated 03/02/2023 16:26