General Customer Questions

30 Years of General Customer Questions Answered by Industry Experts

This section contains the answers to 283 customer questions.

There are 67 questions with photos uploaded by customers, so you can see the types of general problems we can help with, along with the best advice for dealing with specific issues.

Viewing questions 31 to 40 of 283.


I have a black 2005 A3 which I bought 6 months ago. I made the mistake of letting a shopping centre wash the car while I shopped. Naturally I came back to scratches - a harsh lesson! Nevertheless, ...

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J Palka

Dear Sirs, I live in London . Despite the distance I would be tempted to use your service in order to bring my car to a pre sale/pre return state. I have uploaded photos of things that need to be done. ...

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Paul Freedman

Hi I'm just wondering if you know of any company's in the north west that provide a leak detection service like you? I'm in Stockport, Manchester. Thanks Model: Dodge Caliber

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lee macdonald

hi the bumpers on my f reg Peugeot 205 are getting quite faded, i have used back to black but it does not last that long so have you got a solution for this problem regards lee Model: Peugeot ...

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Mark Roberts

I have a 24 year old classic Mercedes and I am looking for a car valeting service. Do you offer such a service to older cars and are the materials you use safe for the paintwork? I note that on your website, ...

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Francis Busette

are you able to come to my home. If not where exactly are you located? Model: mazda rx8

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trevor jones

can you give me more information/research on car paint damage caused by the icelandic volcano I have read your original report in your articles, my car has, in my opinion and based on the info and ...

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audrey peacocke

Just been looking at your website and wondered if your prices are inclusive or exclusive of vat. thanks Model:

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Abdul Khaliq

Hi there, I have uploaded the photos of the van, which has been scratched and dented. Would you be able to repair it, and if so, can you provide a quote of cost? Thanks, Abdul Model: Renault ...

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From Slough (berks) Hi I am selling the above car and would like an estimate to prepare the car for sale and repair the following items: 1) Rear bumper scratch (see pictures) 2) Steering wheel refurbishment ...

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Can We Help You?

"We can offer specialist advice on the best car service to suit your requirements"

When bringing your car to New Again, we often ask you to explain exactly the reason for having your car Protected, Valeted or Repaired. Once we understand exactly what it is you are trying to achieve, we will appraise your vehicle using our detailed appraisal check-sheet allowing us to identify areas of concern and tailor specific services that match your requirements and budget.

If you are not sure what service you need and would like to speak to one of our technicians, simply request a callback by filling in the form on our contact page.