Customer to Customer Transfer
Transfer payment responsibility to insurers, contractors or dealers—simple admin and clear terms for swift completion.
Our Customer-to-Customer Transfer service lets you hand payment over to an insurer, building contractor, dealership or any third party after work has begun. For a flat £50 administration fee we handle the paperwork, issue revised invoices and keep everyone informed.
When Payment Responsibility Changes Hands
Sometimes life throws a curveball: you book your vehicle in, work begins, and then the bill needs to land on someone else’s desk— perhaps a building contractor, a used-car dealer, or your insurance company. Our Customer-to-Customer Transfer service makes that hand-off clean and transparent.
Our Simple Transfer Process
- Authorisation: You let us know who will be paying and supply their contact details and purchase-order or claim reference.
- Administration Fee: We raise revised paperwork and liaise with the new payer for a flat £50.
- Approval & Continuation: Once written approval lands, we resume or complete the work without missing a beat.
Fees and Timelines
Finished vehicles must be collected within three calendar days of completion. After that, standard daily storage fees apply.
Partly-Dismantled Vehicles & Delays
If the car is already stripped down in our workshop and we are waiting on written approval, we reserve the right to charge storage. This keeps our bays free and your repair moving.
Why Choose New Again?
- Clear, written records for all parties.
- Fast, professional communication with insurers and third-party payers.
- No hidden extras—just straightforward terms that keep projects on track.
Need to transfer a bill? Talk to us today and we’ll handle the admin while you get back on the road.
Can We Help You?
"We can offer specialist advice on the best Customer to Customer Transfer service to suit your requirements"
When bringing your car to New Again, we often ask you to explain exactly the reason for having your car Protected, Detailed or Repaired. Once we understand exactly what it is you are trying to achieve, we will appraise your vehicle using our detailed appraisal check-sheet allowing us to identify areas of concern and tailor specific services that match your requirements and budget.
If you are not sure what service you need and would like to speak to one of our technicians, simply request a callback by filling in the form on our contact page.