Smart Repair

Smart Repair

Cosmetic car repairs carried out to BVRLA Fair Wear and Tear standard - dents, scratches, scuffs, alloy wheels, stone chips and more. Same-day repairs available.

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From a supermarket car park scuff to a full alloy wheel refurbishment, the New Again workshop in Chelmsford carries out cosmetic repairs to the British Vehicle Rental and Leasing Association Fair Wear and Tear standard - the benchmark lease companies use at handback. All work comes with a 3-year guarantee.

Fix the damage - keep the car

Paintwork correction and smart repair work carried out at the New Again workshop in Chelmsford
Smart repair work at the New Again workshop - bumper scuffs, stone chips and scratch removal are among the most common jobs.

Smart repair -- S.M.A.R.T stands for Small to Medium Area Repair Technology -- covers the kind of cosmetic damage that devalues a car without affecting how it drives. A scuffed bumper, a door-edge chip, a kerbed alloy wheel. None of it is serious, but all of it costs more in lost resale value than it would to repair. Most jobs are finished the same day without the car needing to go to a body shop.

All repairs are colour-matched to the manufacturer or factory standard code and carried out to the BVRLA Fair Wear and Tear standard -- the benchmark used by lease companies at vehicle handback. If you are returning a car at the end of a lease, that is the standard your vehicle will be assessed against. We can advise on which damage is worth repairing before your inspection and carry out the work in time for handback.

Smart Repair FAQs

What is smart repair?

Smart repair (Small to Medium Area Repair Technology) is a method of repairing localised cosmetic damage -- scuffs, scratches, stone chips, dents and alloy wheel kerbing -- without repainting a whole panel or replacing a bumper. Most repairs are completed the same day and cost significantly less than a body shop respray.

What is the BVRLA Fair Wear and Tear standard?

The British Vehicle Rental and Leasing Association publishes a Fair Wear and Tear guide that defines what damage is considered acceptable when a lease car is returned. Damage beyond that standard is rechargeable. All our smart repair work is carried out to that standard, which means if we sign off a repair, it should pass a BVRLA-standard inspection.

How much does smart repair cost?

It depends on the type of damage, its size and where it is on the vehicle. A single stone chip costs less than a scuffed bumper corner; a kerbed alloy wheel costs less than a full refurbishment. Call us with a description -- or send a photo -- and we can give you a realistic estimate before you book.

Does the repair come with a guarantee?

Yes. All repair work carries a 3-year guarantee.

What our customers say
Kim Willing

Both Tom and Matt were really friendly, helpful and professional. I had initially wanted to get some scratches and dents repaired before returning my lease car, but they recommended getting an inspection instead. I gave the car back and have had no extra charges to pay, so the inspection was well worth the £80, as it saved me hundreds! Would highly recommend this company to anyone.

Martin Rolfe

Very pleased with the service and help given about some chipped paintwork and scratches. Was recommended to purchase a touch up paint kit from Chipex. Gary carried out the necessary work and also demonstrated how to use the kit for touching up chipped paint work for future possible issues. Some initial buffing etc was required before applying the touch up paint this time. Happy to advise and help in the future.

David Shingler

Old fashioned family service, if you want efficient professional company with great results, look no further

Mr J Pratten

Cannot express how impressed I am with the result of my cabriolet roof. As their name says - it simply is like new. From the first call, the knowledge and professionalism these guys gave me throughout the whole process means I cannot recommend them enough.

Bethany

The most incredible and reliable bunch of guys! Within just 2 days of enquiring of an issue, they fixed my car! More than helpful and reassuring! Updated me on condition of my car during the process of working on it, I couldn't be happier and couldn't recommend them more. Big shout out to Tom for helping me out.

Tim Allcorn

Contacted the team due to an incident with some paint stains on our leather seats. The advice over the phone was really helpful and when i arrived with the car they sorted the problem on the spot. Would definitely recommend.

S O

Fantastic service, quick and professional. Would highly recommend and use again.

Mark Solomons Sifu

It seemed like the Aygo had been fitted with new headlights. It hadn't, the Team had given them a stage 6 machine buff and 2 year coating. We couldn't believe that such a result was possible given the starting point.

Mr F

From initial call to the company to collection of finished car, was total peace of mind and was a total pleasure to deal with Gary and his team. Everything was explained in detail and I was made sure that I understood what was being done. Regular updates with video footage to show progress on car. The end result was amazing and pardon the pun but car is as New Again - Smart repair on rear bumper amazing and the convertible roof is as new again. The paint bodywork is like a mirror and shows off the deep metallic grey of the paint. Thank you again Gary to you and the team. Amazing job

Tracy Stanton

Very friendly staff... And very quick to get things done with excellent results... I was very pleased with the work done to my bumper.. You wouldn't even know anything had been done.

Rosh Ahamed

Due to the pandemic my car was neglected abd the roof had turned green from black and whilst my car was parked up someone scretched it. Took it to new again and they did an amazing job on my car the roof is like new and the scratches have all disappeared. The team were really friendly and professional and the customer service was amazing. Will definitely take my cat there again and recommend them to everyone. Thank you for the amazing work you did on my car

Lane B

Alfie did an amazing job repairing the deep scratches on my car -- it looks like new and I couldn't be happier! The team were so thoughtful too; they even topped up the air in my tyres when they noticed the warning on my dashboard. Excellent service from start to finish. Highly recommended!