Videos: #odour-removal

Tom diagnoses a badly leaking Ford Fiesta with mould on the seats and multiple leak sources: a failed door membrane, perished tailgate rubber, and rear air vents pouring water. All four door membranes replaced, bumper removed to reseal the vents, three nights drying, interior clean and odour removal, then rain arch tested.

Gary covers the four types of car smell -- spillages, smoke, fire/soot, and damp -- and why spray products rarely solve them. Includes the fish guts left in a brand new car at the airport for two weeks, a chicken carcass full of maggots, and the prawns deliberately poked into headrest tubes.

Audi RS5 with milk spilled under the passenger seat. James extracts the liquid from the soaked foam, dries overnight, and removes the smell. Exterior tar removal, detail, polish, and coating followed.

Ford Galaxy with a persistent chemical smell from a paint spillage that had reacted with the plastic trim. James and Harry cleaned the contaminated areas and neutralised the odour with specialist equipment.

Coffee (with milk) spilled on driver's side -- soaked through carpet into underlay. Shampooing from above had not worked. Antimicrobial fog, alcohol spray, enzyme treatment under carpet. High success rate because the source is eliminated, not masked.

Diesel spilled from a jerry can in the boot of an Audi e-tron. Foam and carpet replaced; thermo fog with Kentucky Blue Grass used to eliminate the odour after UVA surface decontamination.

Coffee (with milk) spilled in a Mercedes A200. Waterproof carpet membrane prevented it reaching the underlay. Fat-breaking products, antibacterial treatment, extraction. The smell is bacteria -- treat the bacteria, not just the surface.

Cigarette smoke odour removal. Ash and tar are both treated -- debris blasted from gaps, all surfaces deodorized and washed, then double-fogged with antimicrobial products. The source is neutralised, not masked.

A Range Rover bought from a dealer -- smoke smell in the front (only when parked up), dog hairs and dog smell in the rear. The dealer had already valeted it and was contributing to the cost. Gary explains the tiered upgrade approach, why odour sticks to glass, and why the owner might smell something others can't -- the licorice allsorts effect.

You bought a car and it smells -- from a dealer, a trader, or a private seller. Gary explains your options, why letting the dealer call us is better than going direct, and how to handle it when the job turns out bigger than expected.

A quick introduction to New Again and the five main reasons customers come to us -- water leak finding, ceramic coatings, decontamination, lease return inspections and smart repair.