Videos: #decontamination

Range Rover Velar covered in hardened exterior paint -- vandalism job for an insurance company. Paint in every gap, on the glass, under the trim. Solvents struggled to soften it. Cleaning, polishing, parts replaced (roof rails, mirror, badges, door handle), some panels resprayed at the body shop. Tom and Paul on it throughout. Came out spotless.

A Hyundai arrives as a non-starter -- rodent contamination throughout engine bay and cabin. Tom and Matt investigate: droppings, foam nibbled, nesting materials, and broken cables found with a flexible camera. Cable repaired, engine bay decontaminated, car leaves running.

White emulsion paint spilled inside a 2021 Hyundai. Owner kept it wet with towels before bringing it in. Paint had spread under the back seat, rear trims, and into both rear footwells. Bench seat jet-washed, trims removed, dried over the weekend.

Audi RS5 with milk spilled under the passenger seat. James extracts the liquid from the soaked foam, dries overnight, and removes the smell. Exterior tar removal, detail, polish, and coating followed.

Kia Niro with iron fallout plus an unknown hard plasticky coating on the paintwork. Gary worked through multiple solvents before dry sanding with Japanese flatting paper. Two estimates (worst/best case). Bonnet saved without respraying.

Mercedes C-Class with mice that entered through the rear air vents. Interior fogged and wiped with Formula 429 (hospital-grade, used in operating theatres). Arches, engine bay, and exterior fully decontaminated. Anti-odour treatment applied.

Audi Q2 with broken glass spread through the cabin. James and Tom removed all fragments, cleaned thoroughly, and returned it with a courtesy wash.

Ford EcoSport contaminated with chip-seal bitumen particles drawn through the air intake into the ventilation system. Scuttle dismantled, UVA fog through ventilation on circulate, pollen filter replaced, Formula 429 throughout.

Jaguar F-Pace with paint splatter that required wet sanding to remove -- harder than typical overspray. Polished and finished with ceramic coating.

It is tempting to just get rid of a car with a water leak. Gary explains why that instinct usually costs more than fixing it -- and what to do if you do decide to sell.

How New Again became one of very few workshops specialising in car water ingress -- from detailing roots to a 28-point diagnosis process over 30 years.

A Ford Ranger returned after a driver change. Heavily smoked in, load bed holding a broom, bag of sand, and a bag of wet cement that took Dave two hours and three buckets to remove. Interior shampooed, mats replaced from stock, rust treated, scratches buffed.

BMW 1 Series with paint spilled inside. Get it to us wet -- dried paint takes much longer to remove. Progress videos sent to the customer. Cost of clean-up is far less than part replacement.

Audi A1 paint spillage. Keep it wet -- wet paint is far easier to remove. Our paint spillage service starts with a three-hour initial clean, progress video, and estimate before continuing.

Audi Q3 paint spillage -- arrived workable. Three hours of cleaning before the customer had to leave. Significant improvement; some boot carpet residue may need further cleaning or replacement.

A Range Rover bought from a dealer -- smoke smell in the front (only when parked up), dog hairs and dog smell in the rear. The dealer had already valeted it and was contributing to the cost. Gary explains the tiered upgrade approach, why odour sticks to glass, and why the owner might smell something others can't -- the licorice allsorts effect.

A nearly new Audi Q7 with paint spilled in the back -- the customer had followed the wet towel advice and got it to us quickly. Some paint had dried by arrival, including on the speaker switch which had to be taken apart and cleaned. Paint splatter on the wheels too. Gary: "working up a sweat but we're over the line."

A nearly new Range Rover Sport with red paint spilled in the boot. James, Edward and Connor worked through it over two days -- 20 hours in total, £1,650. The battery had to come out. Sound deadening had to be stripped. Cables were re-wrapped. The customer had tried to clean the bodywork with something abrasive and scratched through the paint on the passenger side.

Full water leak case study: 28-point check, blocked sunroof drain pipes, door membrane removal and resealing, antimicrobial fogging, suction extraction and overnight hot-air blower drying. Two cars shown; rain-arch test before collection.

Gary covers all spillage types -- paint, milk, diesel -- and honest advice on when to claim on insurance and when losing your no-claims is not worth it.